Refund policy

Refund, Return & Cancellation Policy

PLEASE READ THIS POLICY CAREFULLY BEFORE PLACING YOUR ORDER.

Due to the intimate nature of our products, strict health and safety regulations dictate how cancellations, returns, and refunds are handled. By placing an order on our website, you agree to the terms outlined below.

1. Pre-Fulfillment Cancellations & Address Corrections

Order Cancellations: You may cancel your order for a full refund only if your request is received and processed before your package has entered fulfillment or shipping. Once a shipping notification or tracking number has been generated, the order cannot be canceled, redirected, or refunded.
Incorrect Address & Order Details: Customers are responsible for entering accurate shipping addresses and selecting the correct items/sizes at checkout. If you discover an error, you must contact customer support immediately before shipping. We do not offer refunds, replacements, or returns for orders delivered to an incorrect address provided by the customer, nor for incorrect items/sizes selected by the customer once the order has been shipped.

2. Strict No-Return & No-Refund Policy (Hygiene & Safety)

Due to health, safety, and hygiene regulations governing intimate personal-use goods:

All Sales Final Once Shipped: Under no circumstances do we accept returns or issue refunds for opened, unsealed, or used intimate products.
Unopened Products: For hygiene protection, once an order leaves our facility, it cannot be returned or refunded, even if unopened, except where mandated by applicable local consumer law (such as the EU 14-Day Cooling-Off Period, provided the security seal and original packaging remain 100% intact and unopened).

3. Sizing, Fit & Material Guidance Disclaimer

Sizing suggestions, dimensions, and advice provided on our store or by customer support serve as general material guidance only and do not constitute a guarantee of fit. Anatomical fit varies significantly per individual.

Failure to achieve a desired fit, dissatisfaction with size or material, failure to follow product instructions, or non-use of recommended accessories (such as water-based lubricant) does not constitute a product defect and does not qualify for a return, replacement, or refund.

4. Warranty, Manufacturing Defects & Shipping Damage

While we do not offer monetary refunds for shipped items, we stand behind the quality of our products under our Product Warranty.

Defective or Damaged Items: Please inspect your order upon arrival. If your product arrives damaged or exhibits a manufacturing defect, contact us immediately at support@suctio.com or +1 (417) 294-4034 with your order number and proof of the defect (photos or video).
Resolution: If a manufacturing defect or transit damage is verified, we will send you a brand-new replacement unit at no extra charge. We do not issue monetary refunds for defective items covered under warranty.

5. European Union 14-Day Cooling-Off Period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt. However, under EU health and hygiene exceptions (Article 16(e) of Directive 2011/83/EU on Consumer Rights), this right strictly applies ONLY if the item remains completely unopened, unsealed, unused, with all original tags attached, and in its original sealed packaging. Any item that has been unsealed or opened is non-returnable.